About ABS
Twenty years of Xerox in New England, run by people who live here.
Advantage Business Systems, Inc. has been selling and servicing Xerox copiers, printers and workflow technology since 2006. Twenty years in the same business, in the same region, under the same name. We operate as Xerox Northeast and we are an authorized Xerox dealer and agent.
2006
Founded
Same business, same name, same ownership ever since.
4 states
Territory
Connecticut, Rhode Island, Massachusetts and Westchester County, NY.
In house
Service
Our own technicians, not a subcontracted dispatch network.
203-777-0011
One number
It rings in New Haven and a person picks it up.
Based in New Haven
Advantage Business Systems, Inc.1079 Whalley Ave
New Haven, CT 06515
(203) 777-0011
That is not a mail drop or a regional call-routing address. When you call, the phone rings in Connecticut and a person who knows your account answers it.
A small local team, with service in house
We are a small local team, and we brought service in house rather than subcontracting it out. The people who answer the phone are the people who show up. There is no ticket queue to disappear into and no offshore escalation tier.
Westchester to Provincetown
We cover Connecticut, Rhode Island, Massachusetts including Cape Cod, and Westchester County, New York. Technicians are dispatched from within the territory, not flown in from a national depot. That is why we can promise to show up rather than to open a case.
We service Xerox equipment you did not buy from us
This is the part most dealers will not do. If you already own or lease a Xerox device and your current provider has gone quiet, stopped sending parts, or been absorbed into a larger company that no longer returns calls, we will take over service on that machine. You do not have to replace working equipment to get a responsive service relationship.
Bring your Xerox service to ABS or build a quote if you are looking at new equipment.
The actual operation
Our New Haven office, our vans and our showroom.
Xerox awards and authorizations
These hang on the wall at 1079 Whalley Ave. ABS has been a recognized Xerox channel partner since the Peak Gold years, and is currently a Platinum U.S. Agent under the 2024 Xerox Global Partner Program.
2024
Xerox Platinum U.S. Agent
2024 Xerox Global Partner Program — Platinum U.S. Agent, Advantage Business Systems.
2008
Peak Channel Partner Gold
Xerox Peak Channel Partner 2008 Gold Award of Excellence, Advantage Business Systems Inc.
2007
Peak Gold Award of Excellence
Xerox Peak Gold 2007 Award of Excellence, Advantage Business Systems Inc.
2008
Authorized IT Advantage Channel Partner
Xerox Certificate of Authorization naming Advantage Business Systems, Inc. an IT Advantage Channel Partner.
Xerox | Lexmark Global Accelerator Network partner status
Advantage Business Systems is a Platinum Signature Partner in the Xerox | Lexmark Global Accelerator Network, an Authorized Service Provider, and certified for Advanced Managed Print Services. In plain terms: we sell, lease, service and supply Xerox and Lexmark copiers, printers and MFPs under manufacturer authorization — with factory-trained technicians and genuine parts — across Connecticut, Rhode Island, Massachusetts and Westchester County, New York.
Signature Partner — Platinum
Top-tier Signature Partner status in the Xerox | Lexmark Global Accelerator Network, the highest partner level available to an independent dealer.
Authorized Service Provider
Factory-authorized to service Xerox and Lexmark copiers, printers and MFPs with genuine parts and manufacturer-backed warranty work.
Advanced Managed Print Services
Certified for Advanced Managed Print Services — fleet assessment, automated supplies and meter reporting, and cost-per-page programs.
Xerox Lexmark Signature Partner
Platinum Signature Partner mark covering both the Xerox and Lexmark product lines we sell, lease and service across CT, RI, MA and Westchester NY.
Join our team
We are a small New Haven team that covers a big territory, and we hire the same way we service: locally, and for the long haul. If you like fixing things right the first time or you like being the person a customer actually calls back, we want to talk.
Field service technicians
Xerox multifunction devices and production print. You get a van, a stocked parts inventory and a route you own. Xerox factory training provided. Experience on copiers, printers or any hands-on electromechanical work counts.
Sales representatives
Territory sales across Connecticut, Rhode Island, western Massachusetts and Westchester County. You sell equipment, leasing and managed print with real local service behind you, not a call center three states away.
Send a resume to sales@ctxerox.com and tell us which role you are after.
Talk to someone in New Haven
Whether you are pricing a new machine, stuck in a lease that is ending, or just need a technician today, you can reach us the same way every time.