Learning Center
Start with what you're dealing with
Most people don't arrive looking for a copier. They arrive with a deadline, an invoice or a machine that stopped working. Pick the situation that sounds like yours — every answer ends with a free tool and a straight next step, whether or not you ever call us.
I'm dealing with a lease that's ending
Notice windows, buyouts, auto-renewals and returns. The expensive mistakes all happen here, and almost all of them are calendar mistakes.
- My lease ends soonMy copier lease is ending and I don't know what to doWhat to do when a copier lease is about to mature: find your notice window, decide return or buyout, and avoid an automatic renewal.Read the answer
- It auto-renewed on meMy lease auto-renewed and I never agreed to itWhat an evergreen copier lease renewal means, what you can still do about it, and how to make sure it never happens again.Read the answer
- I have to return a machineI have to return a copier and I don't know the rulesCopier return requirements: return authorization, hard drive wipe, packaging, freight and the final meter reading.Read the answer
- What are my options?My copier lease is expiring: what are my actual options?The five things you can do when a copier lease expires — return, buy out, renew, extend month-to-month or replace — and what each one really costs.Read the answer
- I need out earlyI need out of my copier lease earlyHow early termination of a copier lease actually works: buyout math, who to ask, and the three legitimate exits before maturity.Read the answer
- What if I don't return it?What happens if I don't return the copier?The consequences of keeping a copier past lease maturity: continued billing, forced buyout at full value, collections and credit reporting.Read the answer
- Evergreen clauses explainedHow an evergreen clause keeps renewing my leaseWhat an evergreen clause is in a copier lease, how automatic renewals are triggered, and the exact language to negotiate out before signing.Read the answer
- Rent, lease or buy?Should I rent, lease or buy the next copier?Comparing short-term rental, a standard copier lease and outright purchase: cash impact, flexibility, service coverage and total cost over five years.Read the answer
- 48 hours to the deadlineMy lease deadline is days away: what do I do in the next 48 hours?An emergency sequence for a copier lease notice deadline: what to send today, what to confirm tomorrow, and what can safely wait.Read the answer
- FMV vs $1 buyoutFMV or $1 buyout: which copier lease should I sign?The difference between a fair market value copier lease and a $1 buyout lease, what each really costs, and which one fits how long you plan to keep the machine.Read the answer
- Lease vs rentalLease or rent a copier: what's the actual difference?How copier rentals differ from leases on term, cancellation, service and total cost, and when a short-term rental is genuinely the smarter call.Read the answer
- If I do nothingWhat happens if I just do nothing when my copier lease ends?The exact sequence when a copier lease matures and nobody sends notice: automatic renewal, continued billing and how to unwind it.Read the answer
I'm dealing with costs that don't add up
Overages, click charges, escalators and invoices that grew without anyone approving it. Start by finding out what you actually pay per page.
- My bill keeps climbingMy copier bill keeps going up and nobody can explain whyWhy copier invoices grow: annual escalators, overage clicks, minimum volume commitments and supplies billed outside the agreement.Read the answer
- Am I overpaying?I think I'm overpaying but I can't prove itHow to benchmark what your office should pay for a copier: cost per page, monthly payment ranges and the questions that reveal padding.Read the answer
- Why so much printing?Why are we printing so much?How to find out where your print volume is actually going, which habits drive most of it, and what reduces volume without a fight.Read the answer
- What copies should costHow much should a copy actually cost?Realistic benchmarks for black and colour cost per page on an office copier, what should be included in the rate, and how to check whether yours is fair.Read the answer
- Overage chargesWhat are copier overage charges and why did mine spike?How copier minimum volumes and overage billing work, why an invoice suddenly jumps, and how to renegotiate a band that no longer matches your usage.Read the answer
- Reduce paper usageHow do we actually reduce paper usage?Practical ways to cut office paper consumption that survive contact with real staff: defaults, secure release, digital workflows and measurement.Read the answer
- Tracking print costsHow do I track print costs by department?Setting up print cost accounting: device user codes, embedded accounting, third-party tools and how to allocate copier spend back to budgets.Read the answer
- Colour vs black costIs colour printing worth what we're paying for it?What colour pages really cost compared with black and white, how much of your colour volume is unintentional, and how to control it without banning it.Read the answer
I'm dealing with a machine that keeps breaking
Repeat service calls, slow response and the repair-or-replace decision nobody wants to make twice.
- It keeps breakingMy copier keeps jamming and I've stopped trusting itWhy an office copier jams repeatedly, what to check before calling, and how to tell a maintenance problem from an end-of-life machine.Read the answer
- Nobody shows upMy service company doesn't show upWhat to do when copier service response is too slow: documenting response times, escalating, and what a real service commitment looks like.Read the answer
- Xerox error codesMy Xerox is showing an error code. What does it mean?How Xerox fault codes are structured, which families you can clear yourself, and which ones mean stop using the machine and call for service.Read the answer
- Repair or replaceShould I repair this copier or replace it?A straight framework for the copier repair-or-replace decision: age, volume, cost per page, downtime and the point where repairs stop paying back.Read the answer
- Copier service costHow much should copier service actually cost?What a copier maintenance agreement includes, how per-click service pricing works, and the benchmarks to check your own contract against.Read the answer
- Streaks and linesWhy does my copier put lines or streaks on every page?What causes streaks, bands and lines on copies, how to tell a scanner problem from a drum problem in one test, and what to do about each.Read the answer
- Jams every dayMy copier jams every single dayThe real causes of daily copier paper jams — paper, humidity, worn rollers and tray settings — and how to work out which one you have.Read the answer
- Error 016-799Xerox error 016-799: what it means and how to fix itThe controller received a print job it could not interpret, usually because of a driver or PDL mismatch. What causes Xerox fault code 016-799, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 016-798Xerox error 016-798: what it means and how to fix itThe job requested a hard-disk feature — secure print, mailbox or saved job — that the device does not have installed. What causes Xerox fault code 016-798, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 016-500Xerox error 016-500: what it means and how to fix itA software upgrade or controller communication attempt failed part way through. What causes Xerox fault code 016-500, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 010-330Xerox error 010-330: what it means and how to fix itA fuser fault. The machine has stopped to protect itself. What causes Xerox fault code 010-330, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 042-325Xerox error 042-325: what it means and how to fix itA cooling fan or drive motor is not turning at its expected speed. What causes Xerox fault code 042-325, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 077-900Xerox error 077-900: what it means and how to fix itPaper is detected in the transport path when the machine expects it to be clear. What causes Xerox fault code 077-900, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 093-912Xerox error 093-912: what it means and how to fix itA toner supply fault — toner is not reaching the developer housing. What causes Xerox fault code 093-912, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 005-121Xerox error 005-121: what it means and how to fix itA jam or misfeed in the automatic document feeder. What causes Xerox fault code 005-121, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 024-747Xerox error 024-747: what it means and how to fix itAn invalid combination of paper size, type, tray and finishing was requested for the job. What causes Xerox fault code 024-747, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
- Error 091-311Xerox error 091-311: what it means and how to fix itA charge corotron or drum cartridge fault. What causes Xerox fault code 091-311, the steps you can safely try yourself, and the point where it needs a technician.Read the answer
I'm dealing with a copier I have to choose
Sizing a machine for the office you actually have — by headcount, by industry and by what you print — without paying for capacity nobody uses.
- What do I need?What copier do I actually need?How to size an office copier from volume, paper size, finishing and scanning needs rather than from a sales brochure.Read the answer
- Copier for 10 peopleWhat copier does a 10-person office need?Realistic volume, speed and feature guidance for a ten-employee office copier, plus what to skip so you are not paying for capacity you never use.Read the answer
- Copier for 50 peopleWhat copier setup does a 50-person office need?How to configure copiers for a fifty-employee office: how many devices, where to place them, what volume to expect and which finishing actually earns its cost.Read the answer
- Copier for a law firmWhat copier does a law office need?Legal-size paper, heavy scanning, Bates-friendly workflows, confidentiality and redundancy — what actually matters when specifying a copier for a law firm.Read the answer
- Copier for a schoolWhat copier does a school need?Sizing copiers for schools: seasonal volume spikes, booklet finishing, department accounting, student access control and budgeting across a fiscal year.Read the answer
- Copier for a medical officeWhat copier does a medical office need?HIPAA-aware copier specification for medical practices: hard drive encryption, secure release, scan-to-EHR workflows and end-of-lease data destruction.Read the answer
I'm dealing with an office that's moving
Relocations, deinstalls, network changes and the scan settings that always break on the other side. Almost all of it is preventable with a list.
- We're moving officesWe're moving offices and I have a copier to deal withRelocating an office copier: deinstall, power and network requirements at the new space, and getting it in the schedule early.Read the answer
- We're relocatingWe're relocating and we have a copier. What do we do?The full sequence for moving an office copier: lease notification, professional deinstall, electrical and network requirements, and getting scanning working on day one.Read the answer
- Moving checklistCopier moving checklistA step-by-step copier relocation checklist covering the four weeks before, the day of the move and the first morning in the new space.Read the answer
- Network changesOur copier stopped working after we changed networksWhy a copier stops printing or scanning after an office move or network change, and the order in which to fix DNS, SMTP, firewall and driver settings.Read the answer
- Scan settingsOur scan-to-folder and scan-to-email brokeHow to rebuild copier scan destinations after a move or an IT change: SMB shares, credentials, SMTP relays and the address book.Read the answer
- New IP addressOur copier's IP address changed and nothing printsWhy a copier's IP address changes, what breaks when it does, and how to make the address permanent so it never happens again.Read the answer
I'm dealing with a vendor I want to leave
Switching providers mid-stream, getting out of an evergreen contract, and what actually transfers when you change dealers.
- I want to switch vendorsI want to switch vendors but I'm still under contractHow to change copier dealers mid-contract: separating the lease from the service agreement, buyouts, and timing the move.Read the answer
- I inherited this contractI inherited a copier contract nobody understandsNew to the role and holding a copier agreement you did not sign: what to gather, what to verify, and what to fix first.Read the answer
I'm dealing with an office that's changing
New space, hybrid staff, more scanning, less printing. Size for what the office is becoming, not what it was.
- We scan more than we printWe print less and scan more than we used toHow hybrid work changes copier requirements: scan throughput, searchable PDFs, secure release and right-sizing the device down.Read the answer
- We're opening a new locationWe're opening a new location and starting from scratchSetting up print and copy in a new office: what to install first, lead times, electrical requirements and how to avoid overbuying.Read the answer