Why ABS beats every copier dealer in Connecticut

With ABS: Calls are dispatched to a technician who already covers your town, so travel time is measured in minutes across our core Connecticut territory — not in whatever a regional queue decides tomorrow.

Common elsewhere: Many dealers route service through a national call center and a shared regional pool. Your ticket competes with every other account in three states.

With ABS: We stock fusers, rollers, drums, feed kits and consumables for the Xerox lines we sell, here in New Haven. Most repairs finish on the first visit because the part is on the van or twenty minutes away.

Common elsewhere: Overnight-from-a-hub parts ordering turns a one-hour fix into a two-visit, two-day outage.

With ABS: Every tech who walks into your office is an ABS employee, Xerox-trained, on our payroll and accountable to us. No subcontractors, no rotating third-party dispatch.

Common elsewhere: Subcontracted service means the person fixing your copier has no relationship with the company that sold it.

With ABS: If a device is down longer than it should be, we can put a loaner in place so your office keeps printing while we sort out the repair.

Common elsewhere: "We'll be back Thursday" — and you photocopy at the UPS Store until then.

With ABS: A 12-month minimum, then month-to-month. If your volume, staffing or office changes, you are not trapped. Nobody else locally offers this structure.

Common elsewhere: A 60-month non-cancellable lease with an automatic evergreen renewal buried in paragraph 14.

With ABS: One team handles quoting, ordering, install, supplies, meters and billing questions. You get people who know your account by name.

Common elsewhere: Separate portals and separate departments for supplies, service, billing and sales — none of whom can see the others' notes.

With ABS: Our Google reviews come from law firms, medical practices, schools and town halls across Connecticut who have had us out on a service call. Read them before you sign anything.

Common elsewhere: National vendor reviews are an average of thousands of markets. They tell you nothing about who shows up in Hamden.

With ABS: Call 203-777-0011 during business hours and a person picks up. Not a phone tree, not a ticket form, not a chatbot that promises a callback window.

Common elsewhere: Press 1 for service, press 4 for supplies, enter your 12-digit equipment ID.

With ABS: As an authorized Xerox dealer we hold current VersaLink, AltaLink and PrimeLink equipment locally, so realistic install dates are weeks — not a backorder guess.

Common elsewhere: Direct and national orders queue behind whatever the factory allocation looks like that quarter.

With ABS: Advantage Business Systems has been selling and servicing Xerox equipment since 2006, from Westchester County to Provincetown. Same ownership, same building, same phone number.

Common elsewhere: Local dealers get acquired and rebranded constantly. The rep who sold you the machine is often gone before the lease is.

With ABS: We are an authorized Xerox dealer, which means factory-trained techs, genuine Xerox consumables and manufacturer-backed warranty work — with a local company standing behind it.

Common elsewhere: Gray-market equipment and compatible toner save a little up front and void coverage later.

With ABS: We are big enough to cover four states and small enough that your service history is known by the people answering the phone.

Common elsewhere: Scale is great for the vendor. It is rarely great for the customer with a jammed finisher at 8:45 a.m.