Do you service copiers you did not sell?

Yes. We service Xerox equipment regardless of where it came from, and we regularly pick up machines that another dealer walked away from.

How fast can a technician get on site?

Most calls inside our core coverage area are handled the same day or the next business day. Many issues are resolved remotely on the first phone call.

What area do you cover?

From Westchester County, New York across Connecticut and Rhode Island to Provincetown, Massachusetts.

Is my copier worth repairing?

Often, yes. Our repair-or-replace advisor gives you an honest read on age, volume and repair cost, and when keeping the machine is the right answer we say so.

Copier service near you

Copier repair and printer service

When a copier stops, everything behind it stops with it. Advantage Business Systems has been repairing Xerox copiers and printers across New England for 20 years, with Xerox-trained technicians who live in the territory they cover. You call. We come.

Request service Call 203-777-0011

Xerox-trained service technician repairing a Xerox VersaLink B7025 multifunction copier on site, with the front doors open and the transfer belt and fuser area exposed. — A real service call: our technician working the transfer and fuser area of a Xerox VersaLink multifunction copier, parts bag on the floor, machine back in production the same visit.

Xerox-branded Advantage Business Systems service van parked at the New Haven, Connecticut office, stocked with parts for copier repair calls — Our own vans, our own technicians. They leave from 1079 Whalley Ave in New Haven and cover Connecticut, Rhode Island, Massachusetts and Westchester County, NY — no subcontracted dispatch network in between.

ABS Xerox in-house logistics fleet at 1079 Whalley Ave, New Haven, CT — box trucks and vans used for customer deliveries and lease returns — We run our own logistics and reverse logistics. Deliveries, relocations and end-of-lease returns are handled by ABS directly — not handed off to third-party shipping companies.

Xerox | Lexmark Global Accelerator Network Authorized Service Provider badge held by Advantage Business Systems, copier and printer repair in Connecticut — Authorized Service Provider badge, Xerox | Lexmark Global Accelerator Network

An Authorized Service Provider — not a third-party repair shop

Advantage Business Systems is an Authorized Service Provider and Platinum Signature Partner in the Xerox | Lexmark Global Accelerator Network. Every copier, printer and MFP repair we perform uses genuine Xerox and Lexmark parts and factory-trained technicians, so warranty coverage stays intact and firmware, fusers, drums and feed kits match the manufacturer spec.

What our service covers

On-site copier repair

Paper jams, streaking, fuser and drum faults, error codes, finisher and stapler problems. Technicians arrive with the parts common to your model already on the van.

Same-day and next-day response

A person answers the phone at 203-777-0011. Many issues get solved on that call. When they do not, we schedule a technician, not a callback queue.

Toner and supplies

Supplies shipped against your actual meter readings so you are not stockpiling cartridges you will not use before the machine changes.

Preventive maintenance

Scheduled cleaning, roller and kit replacement at the intervals Xerox specifies, which is what keeps a high-volume device out of emergency service.

Westchester to Provincetown

Coverage across Connecticut, Rhode Island, eastern New York and Massachusetts, staffed by technicians who live in the territory they cover.

No account required

You do not have to be an ABS customer to request service. Tell us the machine and the symptom and we will tell you honestly what it needs.

Equipment we service

We are an authorized Xerox agent dealer, so Xerox is what we know best. We service these lines whether or not the machine came from us.

Xerox AltaLink
Xerox VersaLink
Xerox PrimeLink
Xerox WorkCentre
Xerox Phaser
Xerox production presses

Service area

Our technicians cover the corridor from Westchester County, New York through Fairfield, New Haven, Hartford and New London counties in Connecticut, across Rhode Island, and up through Massachusetts to Cape Cod and Provincetown. If you are near that line and not sure, call us and we will tell you straight.

Where we work

See details on coverage, response times and local FAQs for each part of our territory:

Not sure it is worth fixing?

Age, monthly volume and the cost of the failed part usually decide it. Our advisor walks through those three things with you, and when the right answer is to keep the machine, it says so.

Repair or replace advisor Read the service FAQ