Support
Xerox copier service and supplies
You call. We come. Request a technician or order toner in about a minute — no account required. Local service from Westchester to Provincetown.
Prefer to talk? 203-777-0011
Service call
Paper jams, error codes, print quality, anything that stops the machine. We dispatch a technician from Westchester to Provincetown.
Toner and supplies
Order toner, staples and waste containers for your machine. Have your serial number handy and we will ship what you need.
What we fix, and what we ship
Common service calls
- Paper jams that keep coming back in the same tray or the fuser
- Error codes on the touchscreen (for example 016, 093 and 116 series faults)
- Streaks, lines, ghosting and color that drifts off register
- Scan to email failing after a mail server or password change
- Print drivers, trays and finishing options that stopped working
- Preventive maintenance and worn rollers, drums and fusers
Seeing a code on the screen? Look it up in our Xerox error code library.
Supplies we stock
- Genuine Xerox black and color toner
- Drums, fusers and waste containers
- Staple cartridges for finishers and booklet makers
- Supplies for VersaLink, AltaLink, PrimeLink and Versant
How supply-included contracts work is covered in our supplies and service guide.
Local support numbers by state
Our headquarters is at 1079 Whalley Ave, New Haven, CT 06515, and our technicians live in the territory they cover.
How the request works
About a minute
Press the red button, answer a few questions, no login needed.
You get a number
A service request number comes back immediately so nothing gets lost.
We come to you
A local technician is dispatched, or your supplies ship from our stock.
Need to send meter readings instead? Report meters here. Weighing another repair against a replacement? Try the repair-or-replace tool.
Support questions
- How do I request Xerox copier service?
- Go to www.xeroxne.com/support, press the red Get Service or Supplies button and answer a few short questions about the machine and what it is doing. You will get a service request number right away and a local technician is dispatched. You can also call 203-777-0011.
- How do I order toner for my Xerox copier?
- Use the same button on this page and choose supplies. Have your serial number handy. If you are on a cost-per-page service agreement, black and color toner are included in your click rate at no extra charge and ship from our own stock, usually the same or next business day.
- Do I need an account to get service or supplies?
- No. The support form takes about a minute and requires no login. Existing customers can also sign in to the customer portal to see equipment, meters and past service requests.
- Do you service Xerox machines you did not sell?
- Yes. We support Xerox equipment purchased elsewhere on a per-call or contract basis across Connecticut, Rhode Island, Massachusetts and Westchester County, New York.
- How fast does a technician arrive?
- Our technicians live in the territory they cover, so most service calls are handled the same or next business day depending on your location and when the call comes in.
- What information should I have ready?
- The machine serial number, the error code or a short description of the problem, the site address and the best person to reach on site. Photos of the screen or the print defect speed things up.
More answers live in our answers hub and FAQ.