Advantage Business Systems, Xerox Northeast

I have to return a copier and I don't know the rules

Copier return requirements: return authorization, hard drive wipe, packaging, freight and the final meter reading.

What's actually going on

Return clauses put shipping, packaging and condition on the customer. Damage found on arrival becomes a bill.

Copiers store scanned documents and address books on an internal drive, so a return is also a data event.

What to do in the next 48 hours

  1. 1Request a return authorization number and confirm the return address in writing.
  2. 2Schedule the hard drive wipe and get written confirmation with the date, serial number and method.
  3. 3Photograph all four sides, the glass and the panel before pickup.
  4. 4Record the final meter the week of pickup and keep the freight receipt.

The honest tradeoffs

  • Consumer-grade movers are cheaper than a certified deinstall until something is damaged in transit, at which point the leasing company bills full replacement value.
  • Keeping the drive is sometimes allowed for a fee. For regulated data that fee is usually worth it.

Your next step

Rather just talk it through with someone local?

203-777-0011Or request service

Questions people ask next

Who pays to ship a returned copier?
In most leases the customer does. If you are starting a new lease or LeaseFlex agreement with ABS inside our service area, we cover pickup and return freight.
Do I have to wipe the copier hard drive before returning it?
Yes. Run an image overwrite or certified wipe and keep written confirmation showing the date, the serial number and the method used.

More on a lease that's ending

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