Learning Center
Xerox error code lookup
Type the code showing on the panel — for example 016-799 — and we will tell you what it means, what you can safely try, and when it stops being a self-fix.
10 codes in the library
- network and controllerError 016-799The controller received a print job it could not interpret, usually because of a driver or PDL mismatch.How to fix it
- network and controllerError 016-798The job requested a hard-disk feature — secure print, mailbox or saved job — that the device does not have installed.How to fix it
- network and controllerError 016-500A software upgrade or controller communication attempt failed part way through.How to fix it
- fuserError 010-330A fuser fault. The machine has stopped to protect itself.How to fix it
- drive and coolingError 042-325A cooling fan or drive motor is not turning at its expected speed.How to fix it
- paper transportError 077-900Paper is detected in the transport path when the machine expects it to be clear.How to fix it
- xerographicsError 093-912A toner supply fault — toner is not reaching the developer housing.How to fix it
- document feederError 005-121A jam or misfeed in the automatic document feeder.How to fix it
- controller programmingError 024-747An invalid combination of paper size, type, tray and finishing was requested for the job.How to fix it
- xerographicsError 091-311A charge corotron or drum cartridge fault.How to fix it
Need help fixing it right now?
Send the code with your service request and we route the right parts to the first visit instead of a diagnosis trip.