Why did my copier stop printing after we moved offices?

The device almost certainly received a new IP address on the new network while the print drivers on every workstation still point at the old one. Assign a static IP or DHCP reservation and repoint the print queue.

Why does scan-to-email fail after a network change?

Scan-to-email depends on an SMTP relay, and the relay host, port, authentication credentials or permitted sender address usually change with the network. Reconfigure the SMTP settings on the device and test with a single address before rolling out.

Our copier stopped working after we changed networks

What's actually going on

The device itself is fine. What changed is the subnet, the gateway, the DNS servers and often the mail relay it was using to send scans.

Print drivers on every workstation point at the old IP address and silently fail.

Firewall rules at the new site frequently block the ports scanning depends on.

What to do in the next 48 hours

1Print the configuration page from the device panel and confirm it has a valid IP, subnet mask, gateway and DNS server on the new network.
2Assign a static IP or a DHCP reservation. A copier on a dynamic lease will break again the next time it renews.
3Update the DNS name or IP in the print queue on the server, or repoint the drivers, rather than reinstalling on every workstation.
4Rebuild the SMTP settings for scan-to-email: new relay host, port, authentication and from-address. Test with one address before announcing it works.
5If scan-to-folder fails, check SMB version and firewall rules before blaming the copier.

The honest tradeoffs

A DHCP reservation is quicker to set up than a static IP and keeps the address managed centrally. Either works; leaving it on a plain dynamic lease does not.
Repointing a shared print queue fixes everyone at once but needs server access. Per-workstation fixes need no permissions and never end.

Your next step

Rather just talk it through with someone local?

203-777-0011 Or request service

Questions people ask next

Why did my copier stop printing after we moved offices?: The device almost certainly received a new IP address on the new network while the print drivers on every workstation still point at the old one. Assign a static IP or DHCP reservation and repoint the print queue.
Why does scan-to-email fail after a network change?: Scan-to-email depends on an SMTP relay, and the relay host, port, authentication credentials or permitted sender address usually change with the network. Reconfigure the SMTP settings on the device and test with a single address before rolling out.

More on an office that's moving

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