What's actually going on
Print volume is almost never spread evenly. In most offices a small number of users and one or two recurring reports account for the majority of pages.
Colour is where the money goes, not volume. A single colour page can cost eight times a black one, and most colour printing is unintentional.
Nobody sees the cost, so nobody changes the behaviour.
What to do in the next 48 hours
- 1Pull a usage report by user or department from the device for the last ninety days. Most modern multifunctions produce this natively.
- 2Identify the top five users and the top recurring documents. That is where your volume is.
- 3Set duplex and black-and-white as the defaults in the print driver. This alone typically removes 15 to 30 percent of spend.
- 4Publish the monthly page count and cost per department. Visibility changes behaviour faster than policy does.
The honest tradeoffs
- Restricting colour saves real money and generates real complaints. Allowing colour by exception rather than by default is the compromise that usually holds.
- Print quotas work but cost goodwill. Default settings and visibility get most of the saving with none of the resentment.
Your next step
Questions people ask next
- How can I find out who prints the most in my office?
- Most networked multifunction devices produce a usage report by user or department from the device's own web interface or embedded accounting. Pull ninety days of data — in a typical office a handful of users account for the majority of pages.
- How much can default duplex printing save?
- Setting duplex and black-and-white as driver defaults commonly reduces total print spend by 15 to 30 percent, mostly by eliminating unintentional colour and single-sided output.
More on costs that don't add up
- My copier bill keeps going up and nobody can explain why
- I think I'm overpaying but I can't prove it
- How much should a copy actually cost?
- What are copier overage charges and why did mine spike?
- How do we actually reduce paper usage?
- How do I track print costs by department?
- Is colour printing worth what we're paying for it?
- My copier lease is ending and I don't know what to do
- My lease auto-renewed and I never agreed to it
- I have to return a copier and I don't know the rules