Why does my copier keep jamming with new paper?

New does not mean dry. Paper absorbs moisture within hours of a ream being opened, and damp sheets stick together and curl at the fuser. Store paper sealed, in a climate-controlled room, and load only what will be used within a day or two.

How often do copier feed rollers need replacing?

Pickup and separation rollers are typically rated for a set number of feeds — often between 100,000 and 300,000 sheets depending on the model — and are replaced as scheduled maintenance rather than after failure.

My copier jams every single day

What's actually going on

Daily jams are rarely random. They cluster in one paper path, and that path points to the cause.

Feed jams at the tray usually mean worn pickup or separation rollers, or paper loaded above the fill line.

Jams at the fuser or exit usually mean damp paper, heavy stock running through a tray configured for plain paper, or a worn fuser.

Document feeder jams are a separate problem from print path jams and are usually feed rollers or stapled originals.

What to do in the next 48 hours

1For one week, log where each jam occurs by the location code on the screen. Three data points tell you more than a technician guessing.
2Open a fresh sealed ream and run 200 pages from it. Paper that has been open in a humid room is the single most common cause.
3Check each tray's media setting matches what is loaded — weight and type, not just size.
4Bring the log and the location codes to a service call so the technician arrives with the right rollers.

The honest tradeoffs

Pickup and separation rollers are consumables with a rated life. Replacing them on schedule costs little; waiting until jams are daily costs you hours of staff time first.
If the machine is past its rated duty cycle, roller replacement buys months and the next failure will be somewhere else.

Your next step

Rather just talk it through with someone local?

203-777-0011 Or request service

Questions people ask next

Why does my copier keep jamming with new paper?: New does not mean dry. Paper absorbs moisture within hours of a ream being opened, and damp sheets stick together and curl at the fuser. Store paper sealed, in a climate-controlled room, and load only what will be used within a day or two.
How often do copier feed rollers need replacing?: Pickup and separation rollers are typically rated for a set number of feeds — often between 100,000 and 300,000 sheets depending on the model — and are replaced as scheduled maintenance rather than after failure.

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