Advantage Business Systems, Xerox Northeast

Xerox error 016-798: what it means and how to fix it

The job requested a hard-disk feature — secure print, mailbox or saved job — that the device does not have installed. What causes Xerox fault code 016-798, the steps you can safely try yourself, and the point where it needs a technician.

What's actually going on

016-798 sits in the network and controller chain. The first three digits identify the subsystem and the digits after the dash identify the specific fault within it.

Secure print, sample set, delayed print and scan-to-mailbox all require the optional hard disk or sufficient controller storage.

A driver copied from another machine in the fleet often has those options ticked even when this device lacks the hardware.

What to do in the next 48 hours

  1. 1Write down the full code — 016-798 — before clearing anything, along with the machine's serial number and current meter reading.
  2. 2Open the driver's printing preferences and set job type back to Normal Print.
  3. 3In driver properties, run installable-options detection or untick the hard disk so the driver stops offering features the device lacks.
  4. 4Reprint. If it succeeds, the fault was the job type, not the machine.
  5. 5If the identical code returns within a day of clearing it, stop clearing and log a service call. A code that comes back is a component telling you it is finished.

The honest tradeoffs

  • Working around this by printing from another machine is fine short term, but the underlying cause does not resolve itself and usually spreads to other users.
  • If the device does have a hard disk fitted and still rejects secure print, the disk or its configuration needs checking on site.

Your next step

Rather just talk it through with someone local?

203-777-0011Or request service

Questions people ask next

What causes Xerox error 016-798?
A job asked for a hard-disk-dependent feature such as secure print or saved job on a device with no hard disk installed, or with the disk not enabled in the driver's installable options.
Do I need a technician for Xerox error 016-798?
If the device does have a hard disk fitted and still rejects secure print, the disk or its configuration needs checking on site. Send us the code, the model and the serial number and we will tell you honestly whether it is a five-minute fix you can do yourself.

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