What's actually going on
024-747 sits in the controller programming chain. The first three digits identify the subsystem and the digits after the dash identify the specific fault within it.
The job asked for a combination the machine cannot physically produce — for example stapling a size the finisher does not support, or duplexing on stock outside the supported weight range.
Custom paper sizes programmed at the driver but not at the tray produce this reliably.
What to do in the next 48 hours
- 1Write down the full code — 024-747 — before clearing anything, along with the machine's serial number and current meter reading.
- 2Cancel the job. Reprint with default paper settings to confirm the machine is otherwise fine.
- 3Match the tray's programmed paper size and type at the machine to what the driver is requesting.
- 4Drop the finishing option — staple, punch, fold — and reprint to identify which element is unsupported.
- 5If the identical code returns within a day of clearing it, stop clearing and log a service call. A code that comes back is a component telling you it is finished.
The honest tradeoffs
- Working around this by printing from another machine is fine short term, but the underlying cause does not resolve itself and usually spreads to other users.
- If default settings also fail, the tray or finisher configuration in the machine's setup needs correcting on site.
Your next step
- Need help fixing 024-747? Book a technicianSend the code and we route the right parts to the first visit instead of a diagnosis trip.
- Is this machine worth another repair?Free calculator. Age, volume and repair spend against the cost of replacing.
- How our service actually worksResponse times, what a visit covers and who turns up.
Questions people ask next
- How do I fix Xerox error 024-747?
- It signals an impossible job programming combination. Reprint with defaults, then reintroduce paper size, type and finishing one at a time until the failing option appears — usually a custom size or a finishing feature the installed finisher does not support.
- Do I need a technician for Xerox error 024-747?
- If default settings also fail, the tray or finisher configuration in the machine's setup needs correcting on site. Send us the code, the model and the serial number and we will tell you honestly whether it is a five-minute fix you can do yourself.
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