What is Xerox error 042-325?

It is a drive-chain fault: a motor did not turn or engage as expected. The exact motor depends on the model — Xerox documents it as a main motor engagement fault on Versant 80/180/280, a yellow drum motor that failed to turn on Iridesse, main motor failure on WorkCentre 6515, and motor failure on VersaLink C400/C405.

Why does the model matter for 042-325?

Xerox publishes different instructions for this code on different devices, so the same code points at different motors and different procedures. Note the model and the full code, then follow the official Xerox article for that model.

Do I need a technician for Xerox error 042-325?

If the model's own Xerox instructions do not clear the code, it needs a technician with the model's service documentation. Report the exact model and code rather than guessing at a part. Send us the code, the model and the serial number and we will tell you honestly whether it is a five-minute fix you can do yourself.

Xerox error 042-325: what it means and how to fix it

What's actually going on

042-325 sits in the drive chain. The first three digits identify the subsystem and the digits after the dash identify the specific fault within it.

042 codes sit in the drive chain. On the models Xerox documents for this code, the reported condition is a motor that failed to turn or engage — not a consumable or a print job.

Which motor, and which instructions apply, differs by model: Xerox documents main motor engagement on Versant 80/180/280, a yellow drum motor that failed to turn on Iridesse, main motor failure on WorkCentre 6515, and motor failure on VersaLink C400/C405.

Because the meaning is model-specific, the model number matters as much as the code itself when diagnosing it.

Official Xerox instructions by model

This code means different things on different devices, so the model decides which procedure applies. Find your model and follow Xerox's own article for it.

Official Xerox support articles for this code, by model
Model	What Xerox documents	Article
Versant 80 / 180 / 280	Main motor engagement fault — follow Xerox's front-door and power instructions for the press.	Xerox support article for Versant 80 / 180 / 280 (opens in a new tab)
Iridesse Production Press	Yellow drum motor failed to turn. Restart per the model instructions; Xerox limits the yellow-drum replacement step to XPP-trained users, otherwise contact support.	Xerox support article for Iridesse Production Press (opens in a new tab)
WorkCentre 6515	Main motor failure.	Xerox support article for WorkCentre 6515 (opens in a new tab)
VersaLink C400 / C405	Motor failure.	Xerox support article for VersaLink C400 / C405 (opens in a new tab)

What to do in the next 48 hours

1Write down the full code — 042-325 — before clearing anything, along with the machine's serial number and current meter reading.
2Record the exact model name, the full code and the serial number before clearing anything.
3Find your model in the table of official Xerox support articles below and follow the instructions Xerox publishes for that model — including its own front-door and power-cycle steps where they apply.
4Do not apply another model's procedure. The documented steps differ between Versant, Iridesse, WorkCentre and VersaLink devices.
5For Iridesse, Xerox limits its yellow-drum replacement step to XPP-trained users; otherwise contact support.
6If the model-specific Xerox instructions do not clear the code, stop and contact support with the exact model, the full code and the serial number — do not keep clearing and reprinting.

The honest tradeoffs

The code alone does not establish which part, if any, needs replacement — the same code points at different motors depending on the model, so diagnosis starts with the model's own documentation.
If the model's own Xerox instructions do not clear the code, it needs a technician with the model's service documentation. Report the exact model and code rather than guessing at a part.

Your next step

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(203) 777-0011 Or request service

Questions people ask next

What is Xerox error 042-325?: It is a drive-chain fault: a motor did not turn or engage as expected. The exact motor depends on the model — Xerox documents it as a main motor engagement fault on Versant 80/180/280, a yellow drum motor that failed to turn on Iridesse, main motor failure on WorkCentre 6515, and motor failure on VersaLink C400/C405.
Why does the model matter for 042-325?: Xerox publishes different instructions for this code on different devices, so the same code points at different motors and different procedures. Note the model and the full code, then follow the official Xerox article for that model.
Do I need a technician for Xerox error 042-325?: If the model's own Xerox instructions do not clear the code, it needs a technician with the model's service documentation. Report the exact model and code rather than guessing at a part. Send us the code, the model and the serial number and we will tell you honestly whether it is a five-minute fix you can do yourself.

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